Sales Support Administrator

Johannesburg, South Africa and Durban, South Africa

At Manuchar, the Commercial team is focused on what people need and how to provide it. For an energetic person who wants to begin a career in the exciting world of Sales, this is the best place to dive in. We’re searching for a qualified and resourceful Sales Support to assist our Commercial department in ensuring smooth and efficient business operations.

The Job

Sales Support

  • Searching for and requesting prices/tenders/ sales offers and finding the right combination of price and requested quality by the customer.
  • Following up of prices of the products/ raw materials for dynamics that drive the process.
  • Manage quotation process towards a customer from beginning till end.
  • Evaluation of incoming quotations/offers for products.
  • Discussing prices and payment conditions with the responsible sales representative.
  • Preparing the respective offer towards the customer.
  • Following up on offers made.

Commercial and Quality Issues

  • Follow up on the payments of the respective sales.
  • Receive and handle complaints/NCRs from customers and direct to quality department.
  • Monitoring of loading and unloading operations to prevent damaged deliveries.
  • Monitoring and follow up of operational delivery to customer.
  • Timely planning and arranging shipment of cargo to maintain the necessary stock levels per customer requirements.


  • Follow up on pre-payments with finance also ensuring that all funds are received prior to deliveries and invoiced accordingly, and proper Internal process has been followed between warehousing/Transport staff and finance department.
  • Ensure that all purchase orders are received from clients prior to dispatching, checking all conditions are satisfying.
  • Accurate processing of sales orders and quotes to customers.
  • Follow up on all stock levels of relevant products and monitoring of incoming shipments to fulfil customer requirements as per sales forecast.
  • Accurate invoicing of orders within 24 hours, posting of invoice groups on the ERP system and emailing invoices to customers in a timely manner to meet Finance procedures.
  • Avoid any order processing mistakes in terms of product grade, weighbridge quantity, batch numbers as per FIFO rules, pricing, delivery date, etc.

Customer Liaison

  • Updating customers and commercial staff on order status by means of daily communication via email.
  • Daily liaising and coordination between the different departments to manage the distribution and order delivery process.
  • Managing customer relations by being the single point of contact for client, updating them on their order status.
  • Ensuring that all customers receive excellent service at all time.
  • Dispatching of samples to customers along with all relevant documents required.
  • Ensuring a 100% monthly call rate to all customers on your internal sales portfolio whether existing or new customers.
  • Maintain and increase where possible the existing customer portfolio overall monthly purchase values.
  • Achieve the relevant sales budget and GP target stipulated by Management through telesales or customer visits development when necessary.

Debtor Payments

  • Follow up on all outstanding debt in line with your region / customer portfolio, including that of the Sales Representative.
  • Ensure that average debtor payments for your customers are cleared within 35 days from date of statement.
  • Call on clients and follow up to discuss and resolve debt payments.
  • Ensure that outstanding debts are tracked and recorded.


  • Controlling of all expired and damaged stock pertaining to responsible product groups and working with the inventory controller on how to manage the stock depletion.
  • Provide reports on debtor payments to Business Development Manager on a weekly basis.
  • Weekly reports to be sent to the Commercial Manager by close of business every Thursday with updates on the customer calls / research conducted throughout the week and any customer visits.

Your Profile

  • Matric
  • At least 2-3 years experience in sales, sales support and/or sales administration
  • Excellent interpersonal and communication skills
  • Strong mathematical and analytical skills
  • Excellent administration skills
  • Excellent telephone and email etiquette
  • Strong relationship management capability
  • Intermediate knowledge of excel

Manuchar Offers

  • Fringe benefits include Medical Aid, Gap Cover and Provident Fund.
  • A vibrant, high-energy environment, where taking ownership with a proactive, hands-on attitude is encouraged.

Contact us, and discover your next job