Sales Support Administrator
Durban, South Africa
At Manuchar, the Commercial team is focused on what people need and how to provide it. For an energetic person who wants to begin a career in the exciting world of Sales, this is the best place to dive in. We’re searching for a qualified and resourceful Sales Support to support our Sales department in ensuring smooth and efficient business operations.
The Job
Sales Support
- Searching for and requesting prices/tenders/ sales offers and finding the right combination of price and requested quality by the customer
- Following up of prices of the products/ raw materials for dynamics that drive the process
- Manage quotation process towards a customer from beginning till end
- Evaluation of incoming quotations/offers for products
- Discussing prices and payment conditions with the responsible sales representative
- Preparing the respective offer towards the customer
- Following up on offers made
Commercial and Quality Issues
- Follow up on the payments of the respective sales
- Receive and handle complaints/NCRs from customers and direct to quality department
- Monitoring of loading and unloading operations to prevent damaged deliveries
- Monitoring and follow up of operational delivery to customer
- Timely planning and arranging shipment of cargo to maintain the necessary stock levels per customer requirements
Administration
- Follow up on pre-payments with finance also ensuring that all funds are received prior to deliveries and invoiced accordingly, and proper Internal process has been followed between warehousing/Transport staff and finance department
- Ensure that all purchase orders are received from clients prior to dispatching, checking all conditions are satisfying
- Accurate processing of sales orders and quotes to customers
- Follow up on all stock levels of relevant products and monitoring of incoming shipments to fulfil customer requirements as per sales forecast
- Accurate invoicing of orders within 24 hours, posting of invoice groups on the ERP system and emailing invoices to customers in a timely manner to meet Finance procedures
- Avoid any order processing mistakes in terms of product grade, weighbridge quantity, batch numbers as per FIFO rules, pricing, delivery date, etc
Customer Liaison
- Updating customers and commercial staff on order status by means of daily communication via email.
- Daily liaising and coordination between the different departments to manage the distribution and order delivery process
- Managing customer relations by being the single point of contact for client, updating them on their order status.
- Ensuring that all customers receive excellent service at all time.
- Dispatching of samples to customers along with all relevant documents required
- Ensuring a 100% monthly call rate to all customers on your internal sales portfolio whether existing or new customers.
- Maintain and increase where possible the existing customer portfolio overall monthly purchase values.
- Achieve the relevant sales budget and GP target stipulated by Management through telesales or customer visits development when necessary.
Debtor Payments
- Follow up on all outstanding debt in line with your region / customer portfolio, including that of the Sales Representative
- Ensure that average debtor payments for your customers are cleared within 35 days from date of statement
- Call on clients and follow up to discuss and resolve debt payments
- Ensure that outstanding debts are tracked and recorded
Reporting
- Controlling of all expired and damaged stock pertaining to responsible product groups and working with the inventory controller on how to manage the stock depletion.
- Provide reports on debtor payments to Business Development Manager on a weekly basis
- Weekly reports to be sent to the Commercial Manager by close of business every Thursday with updates on the customer calls / research conducted throughout the week and any customer visits.
Your profile
- Matric with a Sales qualification or Degree is preferred
- At least 2-3 years experience in sales, sales support and/or sales administration
- Excellent interpersonal and communication skills
- Strong mathematical and analytical skills
- Excellent administration skills
- Excellent telephone and email etiquette
- Strong relationship management capability
- Intermediate knowledge of excel
Manuchar offers
- Fringe benefits include Medical Aid, Gap Cover and Provident Fund.
- A vibrant, high-energy environment, where taking ownership with a proactive, hands-on attitude is encouraged.